Question 1

What exactly is Odoo?

Accepted Answer

Odoo is business management software (an ERP) that brings your sales, purchasing, inventory, accounting, HR, and much more together in a single system, instead of using several disconnected tools (Excel, POS software, standalone accounting…). Our job is to deploy and customize it so it matches exactly the way you work.

Question 2

How long does a deployment take?

Accepted Answer

It depends on how complex your processes are, but most of our projects follow 3 sprints — scoping, build, and UAT — followed by a Go-Live, generally taking between 6 and 14 weeks. See our Methodology page for the details of each stage.

Question 3

What industries and company sizes do you work with?

Accepted Answer

We work with Moroccan SMEs and mid-sized companies in retail, distribution, manufacturing, services, and events. Our deployments adapt just as well to a single-site business as to a multi-store network.

Question 4

What happens to my old software (Sage, SAP, Excel)?

Accepted Answer

We take over your existing data through an ETL process (extraction, cleansing, transformation, loading) to migrate it cleanly into Odoo, with no loss of history. Your old system can then be archived or kept in read-only mode during the transition.

Question 5

Is my data secure? Where is it hosted?

Accepted Answer

Yes. Your data is hosted on cloud infrastructure (Odoo.sh, AWS, or GCP depending on your constraints), protected by firewalls, a CDN/WAF, and automated backups. Full details are published on our Security & Infrastructure page.

Question 6

Does the camera counting solution film faces?

Accepted Answer

No. Our counting solution performs no facial recognition and collects no biometric data. It only measures anonymous silhouettes, paths, and traffic volumes — never an identity.

Question 7

Do you offer training for my teams?

Accepted Answer

Yes. Every deployment includes change management: hands-on training, manuals tailored to your real processes, and video tutorials, so your teams adopt the tool without the stress.

Question 8

Is support really available 24/7?

Accepted Answer

Yes, our third-party application maintenance (TMA) includes a helpdesk available 24/7 for blocking incidents, with response times defined contractually.

Question 9

Can I start small and expand later?

Accepted Answer

Absolutely. Many of our clients start with a narrow scope (sales and inventory, for example) and then progressively expand into finance, HR, production, or camera counting, at the pace of their growth.

Question 10

How do I get a quote?

Accepted Answer

The simplest way is to book a discovery call: we assess your needs in 30 minutes and you receive a detailed proposal within a few days.

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